Hotel and Hospitality English

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.

• This self-study guide for learners of English is updated and expanded with more authentic practice, useful phrases and industry-specific exercises.
• Designed for hospitality professionals (receptionists, house-keeping and restaurant and bar staff) without access to teacher-led classes and for vocational courses.
• Functional, workplace-centred English for learners preparing to enter the hotel trade or improve on-the-job communication.
• Coverage: business language at CEFR A2.

What’s new in the 2027 edition:

• More dialogues with authentic scenarios: multiple dialogues in every unit, with full audio to reflect real-world interactions.
• Structured, consistent practice in each unit: Understanding questions, Language practice, Speaking practice, plus ‘Over to you’ exercises that put learners into real hotel scenarios and decision-making.
• Six review chapters (one after every four units) to consolidate learning across the book, each with a clear summary so learners can reflect and track progress.
• New feature boxes in every unit:
• ‘Hotel Speak’ highlights industry-specific knowledge
• ‘Useful Phrases’ builds learner’s vocabulary
• ‘Did you know?’ contains quick industry facts and practical workplace information
• ‘Thinking about Language’ focuses on small talk and polite conversation
• Online glossary available with all key vocabulary.

Course format and contents:

• 24 compact units covering core hotel scenarios: meeting and greeting, reception, reservations, check-in/check-out, telephone handling, restaurant and bar service, guest requests, complaints, housekeeping routines, emails and more.
• Each unit presented in 4 pages with an easy-to-follow photo story introducing key functional language.
• In-unit dialogues and audio tracks; interpretive and open-ended exercises to encourage real-world problem solving and speaking confidence.
• Six review chapters that consolidate the previous four units, each with a summary and targeted practice tasks.
• Handy learning supports including grouped vocabulary for easy reference on the go.
• Compact format in a full colour design – robust for everyday workplace use and ideal for self-study.
• Audio available online to accompany the book and support listening, speaking and role-play practice.
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