Brilliant Customer Service

Debra Stevens author

Format:Paperback

Publisher:Pearson Education Limited

Published:28th Oct '10

Should be back in stock very soon

Brilliant Customer Service cover

Keep them coming back for more

 

Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.

BRILLIANT OUTCOMES

·        Identify your customers real needs and how best to meet them

·        Build trust and long term loyalty with your customers to stay ahead of the competition

·        Make sure you are remembered and recommended

ISBN: 9780273738077

Dimensions: 215mm x 135mm x 14mm

Weight: 280g

216 pages