Hospitality Operations
A Systems Approach
David Kirk author Andrew Lockwood author Peter Jones author Stephen Ball author
Format:Paperback
Publisher:Cengage Learning EMEA
Published:13th Mar '03
Currently unavailable, and unfortunately no date known when it will be back
Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.
Part A: Systems Thinking. Understanding systems theory and principles. Systems in hospitality. Part B: Operational Systems. Procurement and control systems. Storage systems. Maintenance and engineering systems. Environmental and waste systems. Part C: Accommodation Services. Front office. Housekeeping. Food preparation and production. Holding, transportation and regeneration. Part D Foodservice, Bars and Clearing. Food service and dining systems. Clearing and dishwash systems. Bars.
ISBN: 9780826448262
Dimensions: 243mm x 167mm x 15mm
Weight: 462g
224 pages
New edition