The Future of Retail and Service Design

"This book offers an exploration of the future of retail and service design, bringing together the insights of researchers to illuminate key areas of innovation. Through a comprehensive analysis of sustainability, phygital and community retail, the book provides a forward-thinking roadmap for the evolution of these fields. Each chapter examines not only the current state of design but also delves into the possibilities that lie ahead, presenting a multifaceted view of what’s next in retail and service landscapes.

The book encourages readers to think critically about emerging trends and how they intersect. From reshaping customer experiences to championing sustainability, it invites us to imagine the transformative power of design in the future. Whether you're a designer, student, or enthusiast of innovation, this book offers a fresh and insightful look at the rapidly changing world of retail and service design."

Prof. Dr. Ann Petermans, Associate Professor, Hasselt University, Belgium

"This is a well-considered and thoughtfully written book providing a much-needed perspectives on the nexus between theory and practice in relation to the future of retail and service design, a field often lacking in academic rigour which is addressed thoroughly in this book. The highlighted themes are highly relevant and very much in need of academic insights."

Serge Haelterman, Art Director, Creneau International