Passenger Behaviour

’At a time when airlines around the world are suffering terrible financial losses and many potential passengers are staying home, a deeper understanding of passengers and their behaviour is critical. Robert Bor has collected information from a variety of experts. This collection will be of interest to aviation psychologists and to all those who design passenger space or provide service.’ Robert Helmreich, PhD, FRAeS, Professor of Psychology, University of Texas at Austin, USA ’This timely review of the psychological aspects of air travel brings together many of the leading experts in the field. It provides authoritative analysis across the whole range of human behaviour, together with provocative ideas, and is a gold mine of information for anybody involved in commercial passenger air transport. It should be on the bookshelves of all practitioners of aviation medicine and of those involved in the training of airline cabin crew.’ Dr Michael Bagshaw, Head of Occupational and Aviation Medicine, British Airways '...there is much in this book to fascinate and alarm.' Chronicle of Higher Education 'Bor has put together a set of well written and interesting articles on a subject that is sure to gain more disciples as the world grows smaller...' M2 Best Books 'Passenger Behaviour draws on the expertise of some of the most prominent researchers and commentators in the field of commercial aviation. It is a useful collection of writings for anyone with a professional interest in aviation, including passenger health, system security, aircraft and airport design and aircraft catering.' Risk Management: An International Journal 2004 Passenger Behaviour... has the strength of providing a good summary of a diverse range of aviation topics, along with a huge reference site for those wanting more detail and depth, and for those interested in the passenger side of aviation, it should be the first text. '... Diversity of topics makes Passenger Behaviour a recommended te