The Bloomsbury Handbook of Service Design
Plural perspectives and a critical contemporary agenda
Lara Penin editor Dr Daniela Sangiorgi editor Alison Prendiville editor
Format:Hardback
Publisher:Bloomsbury Publishing PLC
Published:22nd Jan '26
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An overview of the current landscape of service design, covering both scholarly and practical discussions.
Drawing on a diverse array of service and design related thinkers and practitioners, this volume is a timely and critical review of the themes and intersecting disciplines that are questioning and opening up the field towards plural perspectives, showing its complexity, exposing its challenges and offering practical examples and directions.
With the growing popularity of service design both in industry and academia, The Bloomsbury Handbook of Service Design examines the discipline’s core principles to develop our understanding of the context, role and impact of this practice. The editors bring together multiple voices from around the world to share experiences and perspectives on how service design interacts with global topics such as climate, social justice and racial issues, and looks at directions for the future.
Organised into five distinct sections, chapters explore a variety of key topics within the world of service design, including Plural Service & Design Cosmologies, A Critical Agenda for Service Design, Contextualising Services, Systems and Change, Developing Service Design Practices and Approaches, and Building Futures
This book is an essential read that will expand your views on the evolving landscape of service design. It offers critical perspectives and practical approaches to address contemporary global challenges, emphasizing a plural, ethical, and equitable practice. I highly recommend it for its critical and future-oriented perspective on service design. * Shashank Mehta, National Institute of Design, India *
If you’re curious about where service design is headed, this is the go-to book. It opens the door to a new generation of service design, exploring critical agendas through diverse voices of leading scholars and practitioners. Readers will be inspired to join this transformative movement. * Jung-Joo Lee, National University of Singapore, Singapore *
Finally, a handbook that pushes Service Design beyond business and into the challenges that matter most—climate action, social justice, and systemic change, with real cases and solid research. An essential reference spanning multiple perspectives for those of us ready to make real impact. * Xenia Viladas, IE University, Spain *
ISBN: 9781350330283
Dimensions: 246mm x 174mm x 34mm
Weight: 1200g
536 pages