Successful Change Communication

"Rachel Miller writes with an authority based on long experience, deep theoretical and practical knowledge and profound empathy. Successful Change Communication leads readers through the change communication lifecycle with skill and detail and with practical examples, models and templates to make the task 'doable'. Rachel's mantra of change communication is inform, involve, inspire: she certainly does that with this book." * Emeritus Professor Anne Gregory, D.Litt. (H.C.), PhD, Hon. Fell CIPR, FRSA, FHEA. Huddersfield Business School, University of Huddersfield and Director, Practix Ltd. *
"Blending practical frameworks with real-world insight, Successful Change Communication is a rare business book that leaves the reader fundamentally changed. Whether you're a seasoned professional or a student navigating an ever-evolving corporate landscape, this book will transform how you think about the world of work." * Peter Walpole, Branding + Integrated Communications Faculty at City College of New York & Social Media Lead at Infoblox *
"This book makes a clear case for why change succeeds or fails long before implementation begins. Rachel Miller brings discipline, evidence and global expertise to show how communication during change creates the conditions for understanding, involvement and genuine commitment. A must-read for anyone who knows that people don't resist change, they resist being excluded from it." * Sia Papageorgiou FRSA, FCSCE, SCMP. Co-founder, Centre for Strategic Communication Excellence *
"Rachel Miller's trademark combination of deep expertise, genuine warmth and no-nonsense practicality can be found on each page of Successful Change Communication. If your intention is to lead for and communicate organizational change in a way that brings people with you and delivers the intended business benefits, read this." * Charlotte Carroll, Global Head of People & Internal Communication, Unilever plc *
"Successful Change Communication is the new encyclopaedia of change communication for internal communicators and all those who are fascinated by change communication that can really work. Rachel explores the topic from a wide range of perspectives, leaving no stone unturned, to offer a wealth of practical tips, advice and helpful new models and frameworks. She shares her knowledge, experience and ideas about change in the distinctive and accessible 'Miller' style which will be instantly recognizable to her followers." * Martin Flegg, Internal and Change Communication Specialist and co-author of 'Exploring Internal Communication' (5th edition). *
"However good you are at planning, change is naturally messy and emotional, rarely following a linear path because it has people at its heart. Just as well this latest title from Rachel Miller is here to act as a 'Successful Change Communication' Satnav. Her easy-to-read and informative book holds key takeaways, expert views and tips from the author herself. As someone working in an organization that has experienced significant change, the nudge to continually review what has gone before, use employee personas and consider control circles really resonates. I've led and been involved with change projects throughout my career and wish I'd had this on my shelf. A key read for strategic comms professionals and directors alike." * Sarah Waddington CBE, CEO, Public Relations and Communications Association (PRCA) *
"Yet another amazing book from Rachel Miller! Communicating change effectively can feel daunting and overwhelming for even the most seasoned comms professional. Thanks to Rachel's thorough approach, there are plenty of takeaways and real-life examples, providing clear guidance and tactics for anyone navigating change within their organization. This book is a 'must-read' for comms professionals and leadership teams, no matter what size your organization." * Gemma Fallon, Internal Communications Manager, Arden University *
"Rachel blends personal experience with professional expertise, weaving her own learning journey alongside established frameworks and expert perspectives. This book is a valuable resource for any communication professional who wants to move beyond transactional messaging and play a meaningful role in helping organizations navigate change with confidence, care, and clarity." * Priya Bates, ABC, MC, SCMP, IABC Fellow. President, Inner Strength Communication Inc. *
"As a communicator, what I really like and what makes this book stand out for me is that Rachel's love and passion for internal communication shines through in every chapter. Beyond the inspiration, it's a refreshing reminder of our critical role in supporting people through change, filled with top tips and frameworks you can start using today." * Joe Salmon, Director Corporate Communications, Iron Mountain and Board Director, Institute of Internal Communication *
"Everything you need to consider when planning, managing and evaluating change comms, and all in one place. Rachel's honest anecdotes, functional tools and top tips all bring the theories she shares to life. Her approach is strategic, practical and, vitally, caring." * Lisa Nice, Executive Assistant to Chief Executive Officer, and Internal Comms Officer at Comic Relief *
"In this era of constant, often high-stakes organizational transformation where change comms has become a critical pillar of many comms roles, this timely book provides the essential tools to communicate change with confidence. Rich with insightful personal stories and evidence-based frameworks, Rachel Miller has created the definitive playbook for mastering the art of effective change communication." * Mione Collins, Board Director, International Association of Business Communicators (IABC) New South Wales and Head of Marketing, Communications and Events, Digital Finance Cooperative Research Centre *
"Rachel Miller does what she does best, demystifying the subject and bringing clarity, structure and deep insight. She takes you from reparation and insight-gathering, through execution and evaluation, to reflection and optimization. Drawing on real-world scenarios, the book combines smart strategic thinking with tools that feel genuinely usable. For those navigating change, Rachel has your back. As ever, she takes a clear, logical path through the subject, giving you the clarity and confidence to lead communication during what is often a challenging - but also pivotal - time for organizations." * Katie Macaulay, Managing Director, AB Comms *