IT Service Management
Support for your ITSM Foundation exam
Richard Griffiths author Ernest Brewster author John Sansbury author Aidan Lawes author
Format:Paperback
Publisher:BCS Learning & Development Limited
Published:21st Mar '16
£29.99
Available to order, but very limited on stock - if we have issues obtaining a copy, we will let you know.
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition)
'This is absolutely a valuable source of information.' -Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)
ISBN: 9781780173184
Dimensions: unknown
Weight: unknown
226 pages
3rd New edition