Innovations in Client Experience

Sally Dyson author Ken Grady author Julian Summerhayes author Yolanda Cartusciello author Kim Carr author Nathaniel Slavin author Edwin Bodensiek author Ryan Burruss author

Format:Paperback

Publisher:Globe Law and Business Ltd

Published:1st Mar '18

Currently unavailable, and unfortunately no date known when it will be back

Innovations in Client Experience cover

Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring? Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.

ISBN: 9781783583225

Dimensions: unknown

Weight: unknown

100 pages