Operational Excellence Case Studies in Higher Education Institutions

Sandra L Furterer editor Jiju Antony editor Michael Sony editor Elizabeth A Cudney editor Chad Laux editor Raja Jayaraman editor Maher Maalouf editor

Format:Hardback

Publisher:Emerald Publishing Limited

Publishing:4th Nov '25

£80.00

This title is due to be published on 4th November, and will be despatched as soon as possible.

Operational Excellence Case Studies in Higher Education Institutions cover

Operational Excellence (OPEX) is all about achieving efficiency and effectiveness in business processes of any organization, despite of the nature of the business and size. There are various OPEX methodologies adopted by world class corporations for the past three decades including: Lean, Six Sigma, Lean Six Sigma, Kaizen, and Agile. These methodologies have proved to be very successful in many manufacturing and service companies around the world for over three decades. However, until now, there has been little research on the use of these methodologies in the Higher Education (HE) sector.

In Operational Excellence Case Studies in Higher Education Institutions, the chapters bring together a wide range of real-life, global case studies which highlight critical differences in approach due to varied cultural differences and leadership styles.

This edited collection offers a practical guide for OPEX facilitators in all HE Institutions for developing, implementing, and deploying OPEX or Continuous Improvement initiatives, and is a great asset to many trainers and consultants who would like to deliver executive courses for senior managers in public sector organisations; in particular HE or University sector.

This book fills a vital gap by showcasing how Operational Excellence principles can be effectively adapted to the unique challenges of higher education institutions. The diverse, real-world case studies offer practical insights for driving meaningful and sustainable improvements across the academic sector.

-- Prof Sanjay Bhasin, Prof of Operational Excellence and Innovation, University of Buckingham, UK

This book is showcasing the successful application of Operational Excellence methodologies in the Higher Education sector. Through global case studies, this book fills a significant gap, offering valuable insights and practical examples. Dive into real-world experiences and strategies shared by leading academics in the world. A must-read for those seeking to enhance operations and drive operational excellence in academia.

-- Professor E V Gijo, Indian Statistical Institute, Bangalore, India

Jiju Antony has been a leader in quantitative approaches to improving higher education for many years. For this innovative work, he has recruited a "Who's Who" of coauthors committed to operational excellence in higher education. I strongly recommend this book of successful case studies to anyone interested in improving higher education

-- Dr Roger W. Hoerl, Brate-Peschel Professor of Statistics, Union College, USA

The demand for increased efficiency and effectiveness in higher education has never been greater. This book provides a clear and practical roadmap to achieving operational excellence within universities. A highly valuable resource and a must-read for anyone committed to driving improvement in higher education.

-- Professor Lars Sörqvist, Chairman, International Academy for Quality (

ISBN: 9781837978502

Dimensions: 229mm x 152mm x 18mm

Weight: unknown

256 pages