The Future of Hotels

Notwithstanding what historians might try to tell us, the story of the contemporary international hotel, by design, operations and culture, is very much mid-century American. So what does the future hold, as the hotel industry grapples with the consequences of climate crises as well as technological, social and cultural disruption? This book, a multi-perspective gaze into the future of hotels through the eyes of an array of authoritative authors, gives us a glimpse of some possible futures, and will be an invaluable resource for practitioners, planners, researchers and students. * Tom Baum, University of Strathclyde Business School, UK *
As the boundaries between technology, sustainability, and hospitality blur, The Future of Hotels challenges us to rethink what it means to serve, design, and innovate. Will tomorrow’s hotels be run by robots, shaped by green architecture but with hospitality still at its heart? This thought-provoking collection explores the competencies, disruptions, and educational shifts that will define the next era of hotel management. It’s an essential read for anyone ready to explore the unknowns of a rapidly evolving industry. * Pawel Lewtak, General Manager, Polonia Hotel, Warsaw, Poland and First Vice President, European Hotel Management Association *
This book of well researched and topical concepts will equip the leaders of tomorrow to create what's next for the hospitality sector. * Terry Austen, Group General Manager & Hospitality Consultant, Perth, Australia *